Refund and Returns Policy

Thank you for choosing Sticho. We are committed to providing you with high-quality tailoring products. This Return and Refund Policy outlines the process for returns and refunds in the case of defective products. Please read this policy carefully before making a purchase.

1. Returns for Defective Products

We accept returns only for defective products. If you receive a product with a manufacturing defect, you are eligible to request a return within [number of days, e.g., 7 days] from the date of delivery. To initiate a return, please follow these steps:

  • Contact our Customer Support team at [customer support email or phone number] within [number of days, e.g., 3 days] of receiving the product to report the defect.
  • Provide details of the defect and your order number.
  • Our Customer Support team will guide you through the return process and provide you with instructions on how to send us the product.

2. Product Opening Video Requirement

To initiate a return for a defective product, we require you to provide a video of the product’s unboxing and initial inspection. The video should clearly show the product, its packaging, and the defect you are reporting. This video should be submitted to our Customer Support team within [number of days, e.g., 2 days] of receiving the product.

3. Return Process

Once we receive your product opening video and verify the defect, we will guide you through the return process. You may be required to ship the defective product back to us at your expense. Please ensure that the product is securely packaged to prevent further damage during transit.

4. Refund

Upon receiving the returned defective product and verifying the defect, we will process your refund. The refund will be issued to your original payment method within [number of days, e.g., 7 days] of approving the return. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Exclusions

This return and refund policy does not cover:

  • Products damaged due to misuse, neglect, or improper care.
  • Products with minor variations in color, texture, or pattern, as these are inherent to custom-tailored items.
  • Products that have been altered or modified after delivery.

6. Contact Us

If you have any questions or need assistance with the return and refund process, please contact our Customer Support team at [customer support email or phone number].

By making a purchase on our website, you acknowledge that you have read and understood our Return and Refund Policy and agree to its terms.